Support policy

Our average response time to tickets 

1 to 12 hrs on Weekdays 

4 to 24 hrs on Weekends / Holidays

=============================================================

Hello,

At the EAC directory, we take your cyber security seriously. Due to the current COVID-19 pandemic, we have noticed a trend in the increase of malware/spyware attacks through email (email spoofing / faking)

We have also noticed an increase in the number of emails sent to us from persons who are not our clients leading to slower support response times. 

As a result, we will only be responding to tickets opened from the client area.

To Log in to the Client Area, Click here https://eacdirectory.co.ke/clientarea.php

To reset your password, click here: https://eacdirectory.co.ke/password/reset

To Open a ticket, Click here https://eacdirectory.co.ke/submitticket.php

For faster self-service on issues such as the ones listed below, 

Creating an email account
Changing an email password
Access to a website control panel
Register / Renew or Transfer a domain name 
Change Nameservers for a domain 

Please watch this short video on navigating the client area

https://www.youtube.com/watch?v=8A5vEXwb0qo

Regards

EAC directory