+254 709 399 000 | Monday - Friday [0800 - 1700 EAT] , Saturday [0800 -1230 EAT] More details

Support policy

Please note: 

Our average response time to tickets 

1 to 12 hrs on Weekdays 

4 to 24 hrs on Weekends / Holidays



At EAC directory, we take your cyber security seriously. Due to the current COVID-19 pandemic, we have noticed a trend in the increase of malware / spyware attacks through email (email spoofing / faking)

We have also noticed an increase in the number of emails sent to us from persons who are not our clients leading to slower support response times. 

As a result, we will only be responding to tickets opened from the client area.

To Log in to Client Area, Click here https://domains.eacdirectory.co.ke/clientarea.php

To reset your password, Click here: https://domains.eacdirectory.co.ke/password/reset

To Open a ticket, Click here https://domains.eacdirectory.co.ke/submitticket.php

For faster self-service on issues such as the ones listed below, 

Creating an email account
Changing an email password
Access to a website control panel
Register or Renew or Transfer a domain name 
Change Nameservers for a domain 

Please watch this short video on navigating the client area




EAC directory