The article is applicable to third party Email providers e.g Microsoft Office 365, Google Suites and Zoho
Our default email system is cpanel based webmail
There will be instances when a client decides to use third party Email providers like Microsoft Office 365, Google Suites , zoho e.t.c
We advise that you get the cpanel details and give the same to the relevant vendor for support
This is because there are several verification steps that require that one has access to the vendor administration dashboard
Exception : Microsoft Office 365: We shall only help with last step > adding SRV records . (Since this requires Server backend access ).
Simply write open a ticket with us indicating the domain name and attach the records in .txt format.
Note: We advise that you get support from the approved vendors' partners ( where you bought the service from)