+254 709 399 000     |   Monday - Friday [0800 - 1700 EAT] , Saturday [0800 -1230 EAT]    More details

Support Policy: Account Management

Every service provided by EAC directory has an associated administrator account


This is the only person ( identified via an email address) who can


-Seek technical support ( Password reset, mail faiilures, email problems e.t.c)
-Billing issues ( invoices, payments e.t.c)


Why do we do this?
It always just starts with a simple issue like my mails are not working, what are my mail settings e.t.c
before we know it, social engineering at its best

 

Then 
    The emails hacked
       domain moved away
            Legal issues

 

 

Corrective action

Should the admin contact want to grant you any access, ask them to follow the steps in the video below

All these are to protect your digital assets