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Support Policy: Account Management

Every service provided by EAC directory has an associated administrator account ( Account Owner)

This is the only person ( identified via an email address) who can

-Seek technical support ( Password reset, mail faiilures, email problems e.t.c)
-Billing issues ( invoices, payments e.t.c)

Why do we do this?
It always just starts with a simple issue like my mails are not working, what are my mail settings e.t.c
before we know it, social engineering at its best


    The emails hacked
       domain moved away
            Legal issues



Corrective action

Should the admin contact want to grant you any access, ask them to send us an email, indicating the email address and rights to be given.

All these are to protect your digital assets