Knowledgebase

EACDirectory Quick Customer Guide

Pre-Sales Questions

What is the difference between domains vs hosting vs website?

EACdirectory: How do I change the WHOIS contacts for my domain?

EACdirectory: When will my domain start working? Propagation

Do you support LAMP?

Are your servers Unix / Linux, or Windows?

Getting started

EACdirectory: How do I change the WHOIS contacts for my domain?

EACdirectory: How do I change my DNS or name servers?

EACdirectory: Can I use my account and my site even though my domain name hasn't propagated yet?

How to switch hosts without having any down time.

SSL Certificates

How do I purchase a private SSL from you and what type is it?

What type of certificate do I need?

Can I transfer my current SSL to my new hosting?

SSL getting started

Do I need to do anything with my certificates if I change servers or ips?

I'm going to purchase my own SSL, what do I need to know?

Emails

Outlook Malfunctioning

Outlook Error codes

Setting up Email Account with Outlook Express

Internal Email is not being received

How to throttle outgoing email with PHPList

How to set up a Mailing List in cPanel

How to log into Webmail?

How to create/delete an E-Mail forwarder

How to create an autoresponder

How to configure an e-mail account in Outlook Express

How to add/remove an e-mail account

How to access your email through cPanel

EACdirectory: How do I create email accounts?

How do I change my sites MX record to point mail to another server or domain?

How to use Spam Assassin

How do I access my spam folder?

EACdirectory: How can I setup webmail to go directly to Horde, SquirrelMail or RoundCube?

How can I setup Fetch Mail accounts in Horde?

Exporting and importing contacts through Webmail

Does your email client suddenly claim your password is wrong, even though you have not changed any settings?

Email returned, Blacklisted or Rejected by Recipient

421 Unexpected failure

EACdirectory: 451 error while writing spool file

Are you able to send emails but not receive?

Are you able to receive emails but not send?

Entourage setup guide

Domain Names

What is my EPP code? or Authorization Key?

.ke domain transfers

Security and Abuse

Emails: Trouble Shooting

Email returned, Blacklisted or Rejected by Recipient

EACdirectory: 451 error while writing spool file

421 Unexpected failure

Are you able to send emails but not receive?

Are you able to receive emails but not send?

Emails: Set up and Configurations

How to configure an e-mail account in Outlook Express

Exporting and importing contacts through Webmail

Entourage setup guide

Emails: Tips

Does your email client suddenly claim your password is wrong, even though you have not changed any settings?

Emails: Cpanel Set up and Settings

How to set up a Mailing List in cPanel

How to create/delete an E-Mail forwarder

How do I change my sites MX record to point mail to another server or domain?

How to use Spam Assassin

How to create an autoresponder

How to change the password of an e-mail account

How to access your email through cPanel

EACdirectory: How do I create email accounts?

Emails: Webmails

EACdirectory: How can I setup webmail to go directly to Horde, SquirrelMail or RoundCube?

How can I setup Fetch Mail accounts in Horde?

How to log into Webmail?

FTP (File transfer Protocol)

google apps

EACdirectory: Google Apps Email Walkthrough

EACdirectory

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